Sales not being processed into EEE

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Created: 1 October 2009. Last Reviewed: 14 January 2011

Sales not being processed into EEE

If there aren't any sales being shown in EEE when sales are expected, there are a number of things than can be checked.

1. From EEE 1.43, a Sales Import Check has been included which will send an alert email when no sales have been imported into EEE. This check runs between a specified start and end time but can also be turned off. This is controlled from within EEE in Utilities->Configuration->Configuration Settings and the Comms tab.
2. Check Services on the EEE server to ensure that EEE Data Loader service is running. If not, then start this service.
3. If the Service is started, check the Windows Application log to determine whether Data Loader is failing due to an error. Alert emails should be generated in this scenario, but other factors (email delays) may prevent the timely receipt of this alert. If there are errors, then determine what is causing the errors. Most likely this will require assistance from Magenta Retail. If Data Loader encounters 50 errors immediately, then it will stop processing and restart in 5 minutes.
4. Check that there are actually files in the EEE Import folders waiting to be imported into EEE. These files will have extensions of *.IMZ, *.IMP, *.ACZ, or *.ACK. If there are no files here, and also no sales figures in EEE, then the most likely cause is a comms issue between your stores and the EEE Server.
5. Check the EEE Data Loader Error log (Utilities->Data Interchange->Data Loader Error Log) to see whether records are being processed, but are failing due to errors. If there have been errors, this error log will tell you what the error is. You can then fix the cause of the errors and re-process the error records.