Nivin: Created page with "When EEE users are experiencing a recurring logout or the users' sessions are getting reset when accessing EEE screens or reports, this is may be because the Antivirus applicatio..."

2014-05-28T00:42:17Z

Created page with "When EEE users are experiencing a recurring logout or the users' sessions are getting reset when accessing EEE screens or reports, this is may be because the Antivirus applicatio..."

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When EEE users are experiencing a recurring logout or the users' sessions are getting reset when accessing EEE screens or reports, this is may be because the Antivirus application installed in the environment is performing real time / on access scanning on the IIS folders on the EEE web application server. This can trigger the in-process session state manager to reset active connections.

Based on internal testing, we recommend if antivirus scanning is enabled on the EEE web application server, the following folders be excluded from real time scanning.

*<code>\WINDOWS\system32\inetsrv</code>
*<code>\WINDOWS\assembly\GAC_32</code>
*<code>\WINDOWS\Microsoft.NET\Framework\</code> (this should cover all versions of framework)
*<code>\inetpub\</code>

====References====

http://support.microsoft.com/kb/324772 - This article outlines how virus scanning can affect in-process session handling (which is used by EEE)

http://blogs.msdn.com/b/akshayns/archive/2008/09/29/common-reasons-for-the-session-loss-issue-in-asp-net-applications.aspx - This article outlines which files to exclude from scanning

Antivirus exclusions to stop reccurring logouts from EEE - Revision history

Nivin: Created page with "When EEE users are experiencing a recurring logout or the users' sessions are getting reset when accessing EEE screens or reports, this is may be because the Antivirus applicatio..."