Trevor at 04:23, 14 January 2011

2011-01-14T04:23:05Z

← Older revision		Revision as of 04:23, 14 January 2011
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	Created: 1 October 2009. Last Reviewed: ~~1 October 2009~~		Created: 1 October 2009. Last Reviewed: 14 January 2011


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	# From EEE 1.43, a Sales Import Check has been included which will ~~sent~~ an alert email when no sales have been imported into EEE. This check runs between a specified start and end time but can also be turned off. This is controlled from within EEE in Utilities->Configuration Settings and the Comms tab.		# From EEE 1.43, a Sales Import Check has been included which will send an alert email when no sales have been imported into EEE. This check runs between a specified start and end time but can also be turned off. This is controlled from within EEE in Utilities->Configuration->Configuration Settings and the Comms tab.
	# Check Services on the EEE server to ensure that EEE Data Loader service is running. If not, then start this service.		# Check Services on the EEE server to ensure that EEE Data Loader service is running. If not, then start this service.
	# If the Service is started, check the Windows Application log to determine whether Data Loader is failing due to an error. Alert emails should be generated in this scenario, but other factors (email delays) may prevent the timely receipt of this alert. If there are errors, then determine what is causing the errors. Most likely this will require assistance from Magenta Retail. If Data Loader encounters 50 errors immediately, then it will stop processing and restart in 5 minutes.		# If the Service is started, check the Windows Application log to determine whether Data Loader is failing due to an error. Alert emails should be generated in this scenario, but other factors (email delays) may prevent the timely receipt of this alert. If there are errors, then determine what is causing the errors. Most likely this will require assistance from Magenta Retail. If Data Loader encounters 50 errors immediately, then it will stop processing and restart in 5 minutes.
	# Check that there are actually files in the EEE Import folders waiting to be imported into EEE. ~~Thes~~ files will have extensions of .IMZ, .IMP, .ACZ, or .ACK. If there are no files here, and also no sales figures in EEE, then the most ~~likley~~ cause is a comms issue between your stores and the EEE Server.		# Check that there are actually files in the EEE Import folders waiting to be imported into EEE. These files will have extensions of .IMZ, .IMP, .ACZ, or .ACK. If there are no files here, and also no sales figures in EEE, then the most likely cause is a comms issue between your stores and the EEE Server.
	# Check the EEE Data Loader Error log (Utilities->Data Interchange ~~Management~~->Data Loader Error Log) to see whether records are being processed, but are failing due to errors. If there have been errors, this error log will tell you what the error is. You can then fix the cause of the errors and re-process the error records.		# Check the EEE Data Loader Error log (Utilities->Data Interchange->Data Loader Error Log) to see whether records are being processed, but are failing due to errors. If there have been errors, this error log will tell you what the error is. You can then fix the cause of the errors and re-process the error records.

Trevor: New page: Created: 1 October 2009. Last Reviewed: 1 October 2009 '''Sales not being processed into EEE''' If there aren't any sales being shown in EEE when sales are expected, there are a number...

2009-10-01T05:59:07Z

New page: Created: 1 October 2009. Last Reviewed: 1 October 2009 '''Sales not being processed into EEE''' If there aren't any sales being shown in EEE when sales are expected, there are a number...

New page

Created: 1 October 2009. Last Reviewed: 1 October 2009

'''Sales not being processed into EEE'''

If there aren't any sales being shown in EEE when sales are expected, there are a number of things than can be checked.

# From EEE 1.43, a Sales Import Check has been included which will sent an alert email when no sales have been imported into EEE. This check runs between a specified start and end time but can also be turned off. This is controlled from within EEE in Utilities->Configuration Settings and the Comms tab.
# Check Services on the EEE server to ensure that EEE Data Loader service is running. If not, then start this service.
# If the Service is started, check the Windows Application log to determine whether Data Loader is failing due to an error. Alert emails should be generated in this scenario, but other factors (email delays) may prevent the timely receipt of this alert. If there are errors, then determine what is causing the errors. Most likely this will require assistance from Magenta Retail. If Data Loader encounters 50 errors immediately, then it will stop processing and restart in 5 minutes.
# Check that there are actually files in the EEE Import folders waiting to be imported into EEE. Thes files will have extensions of *.IMZ, *.IMP, *.ACZ, or *.ACK. If there are no files here, and also no sales figures in EEE, then the most likley cause is a comms issue between your stores and the EEE Server.
# Check the EEE Data Loader Error log (Utilities->Data Interchange Management->Data Loader Error Log) to see whether records are being processed, but are failing due to errors. If there have been errors, this error log will tell you what the error is. You can then fix the cause of the errors and re-process the error records.

Sales not being processed into EEE - Revision history

Trevor at 04:23, 14 January 2011

Trevor: New page: Created: 1 October 2009. Last Reviewed: 1 October 2009 '''Sales not being processed into EEE''' If there aren't any sales being shown in EEE when sales are expected, there are a number...