Customer Communication Merge Fields

This is a listing of available Merge Fields in EEE Customer Communications.

Customer

Fields related to Customer - mostly from the Customer record itself.

Merge tag	Field	Notes
{customercode}	Customer Code
{customercategorycode}	Customer Category Code
{loyaltynumber}	Loyalty Number
{branchcode}	Branch Code
{name}	Name
{surname}	Surname
{firstname}	First name
{salutation}	Salutation
{chargeaccount}	Charge Account?
{accountstatus}	Account Status
{address1}	Address 1
{address2}	Address 2
{address3}	Address 3
{address4}	Address 4
{postcode}	Postcode
{state}	State
{suburbwithstate}	Suburb With State	Address 3 + State
{country}	Country
{delivery1}	Delivery 1	Delivery address 1
{delivery2}	Delivery 2	Delivery address 2
{delivery3}	Delivery 3	Delivery address 3
{delivery4}	Delivery 4	Delivery address 4
{deliverypostcode}	Delivery Postcode
{deliverystate}	Delivery State
{email}	Email
{email2}	Email 2
{phone}	Phone
{phone1}	Phone 1
{fax}	Fax
{mobile}	Mobile
{dob}	Date of birth
{demographic1}	Demographic 1
{demographic2}	Demographic 2
{demographic3}	Demographic 3
{demographic4}	Demographic 4
{demographic5}	Demographic 5
{demographic6}	Demographic 6
{demographic7}	Demographic 7
{demographic8}	Demographic 8
{demographic9}	Demographic 9
{demographic10}	Demographic 10
{demographic11}	Demographic 11
{demographic12}	Demographic 12
{demographic13}	Demographic 13
{demographic14}	Demographic 14
{demographic15}	Demographic 15
{demographic16}	Demographic 16
{demographic17}	Demographic 17
{demographic18}	Demographic 18
{demographic19}	Demographic 19
{demographic20}	Demographic 20
{creditlimit}	Credit Limit
{transactionlimit}	Transaction Limit
{datecustomercreated}	DateCustomer Created
{contact}	Contact
{preferences}	Preferences
{rebatepercentage}	Rebate Percentage
{subsidiarycustomercategorycode}	Subsidiary Customer Category Code
{mastercustomercode}	Master Customer Code
{abn}	ABN
{gstregistered}	GST Registered?
{repnumber}	Rep Number
{financecontactname}	Finance Contact Name
{buyingcontactname}	Buying Contact Name
{salesrepcode}	Sales Rep Code
{newcreditlimit}	New Credit Limit
{newtransactionlimit}	New Transaction Limit
{gender}	Gender
{loyaltystartdate}	Loyalty Start Date
{loyaltystatus}	Loyalty Status
{customercategory}	Customer Category	Description of the customer's category
{branch}	Branch	Customer's home branch
{branchaddress1}	Branch Address 1
{branchaddress2}	Branch Address 2
{branchaddress3}	Branch Address 3
{branchstate}	Branch State
{branchpostcode}	Branch PostCode
{branchphone}	Branch Phone
{branchfax}	Branch Fax
{branchemail}	Branch Email
{branchmanager}	Branch Manager
{household}	Household
{occupation}	Occupation
{shoppingfrequency}	ShoppingFrequency	Name of associated shopping frequency
{emailverificationguid}	EmailVerificationGUID	Unique identifier that needs to be supplied back when EEE to verify Customer's email address
{password}	Password	Password saved in EEE. May be hashed if configured
{customerreferenceid}	Customer Reference Id	A unique identifier for the customer

Loyalty

Fields related to Loyalty.

Merge tag	Field	Notes
{loyaltyvalueaccumulatedcurrent}	Loyalty Value Accumulated Current	Current points balance
{loyaltyvalueissuedtotal}	Loyalty Value Issued Total	Total issued
{loyaltyvalueissuedlast}	Loyalty Value Issued Last	Last issued
{loyaltystatement}	Loyalty Statement	Loyalty statement for the criteria supplied when creating the communication
{loyaltypointbonusdaysbeforedobtocommunicate}	Configured no. of days before the customers DOB to communicate with them
{loyaltypointbonusrewardvalue}	Configured reward value of the birthday reward points
{loyaltypointbonusdaysbeforedobtoissue}	Configured no. of days before the customers DOB to issue the reward points
{loyaltycouponbonusdaysbeforedobtocommunicate}	Configured no. of days before the customers DOB to communicate with them
{loyaltycouponbonusrewardvalue}	Configured reward value of the birthday reward coupon
{loyaltycouponbonusdaysbeforedobtoissue}	Configured no. of days before the customers DOB to issue the reward coupon
{loyaltycouponbonusdaysafterdobtoexpire}	Configured no. of days after the customers DOB to expire the reward coupon
{loyaltycouponbonusdaysafterissuetoexpire}	Configured no. of days after the reward is issued to expire the reward coupon
{totalavailablesingleuseflatdollarcouponvalue}	The total $ value of available single use flat dollar promotion coupons available for a customer
{loyaltyspendrequiredforreward}	The amount the customer needs to spend to reach the reward value
{loyaltypointsrequiredforreward}	The amount of points the customer needs to earn to reach the reward value

Customer activity

Related customer activity known by EEE

Merge tag	Field	Notes
{lastshoppedon}	Last Shopped On	Date last sale was recorded for the customer
{lastitempurchased}	Last Item Purchased	Description of most recently purchased product

Voucher Issue

When the email was triggered by a voucher issue, the following fields are available:

Merge tag	Field	Notes
{amount}	Amount	Amount of the voucher issued
{expirydate}	ExpiryDate	Expiry date of the voucher

Customer Orders

These fields are available when the email was generated as a result of a customer order transaction - e.g. order was created or dispatched.

Merge tag	Field	Notes
{customerorder.ordernumber}	Order Number
{customerorder.branchcode}	Branch Code
{customerorder.branchdescription}	Branch Description (name)
{customerorder.creationdate}	Creation Date
{customerorder.duedate}	Due Date
{customerorder.lastpaymentdate}	Last Payment Date
{customerorder.total}	Total	Total value of the order
{customerorder.deposit}	Deposit
{customerorder.balance}	Balance
{customerorder.reference1}	Reference1	Transaction number
{customerorder.status}	Status
{customerorder.deliveryaddress1}	Delivery Address 1
{customerorder.deliveryaddress2}	Delivery Address 2
{customerorder.deliveryaddress3}	Delivery Address 3
{customerorder.deliveryaddress4}	Delivery Address 4
{customerorder.phone1}	Phone 1
{customerorder.phone2}	Phone 2
{customerorder.deliverystate}	Delivery State
{customerorder.deliverycountry}	Delivery Country
{customerorder.deliverypostcode}	Delivery PostCode
{customerorder.instruction1}	Instruction 1
{customerorder.instruction2}	Instruction 2
{customerorder.deliveryname}	Delivery Name
{customerorder.customerorderreference}	Customer Order Reference
{customerorder.invoicenum}	InvoiceNum	Invoice number
{customerorder.deliverydate}	Delivery Date
{customerorder.pickupbranch}	Pickup Branch
{customerorder.pickupbranchdescription}	Pickup Branch Description
{customerorder.deliverytime}	Delivery Time
{customerorder.freetext1}	Freetext 1
{customerorder.freetext2}	Freetext 2
{customerorder.freetext3}	Freetext 3
{customerorder.freetext4}	Freetext 4
{customerorder.freetext5}	Freetext 5
{customerorder.freetext6}	Freetext 6
{customerorder.freetext7}	Freetext 7
{customerorder.freetext8}	Freetext 8
{customerorder.deliveryemail}	Delivery Email
{customerorder.deliverycompanyname}	Delivery Company Name
{customerorder.shippingprovidername}	Shipping Provider Name
{customerorder.orderdetail}	Order Detail	Renders a HTML table of the items in the order that can be styled using CSS
{customerorder.orderdetailwithimages}	Order Detail With Images	Renders a HTML table of the items in the order that can be styled using CSS, including embedded images
{customerorder.paymentmethod}	Payment Method
{customerorder.consignmentreference}	Consignment Reference
{customerorder.consignmentshippingprovider}	Consignment Shipping Provider
{customerorder.consignmenttrackingurl}	Consignment Tracking URL
{customerorder.billingname}	Billing Name
{customerorder.billingcompanyname}	Billing Company Name
{customerorder.billingaddress1}	Billing Address 1
{customerorder.billingaddress2}	Billing Address 2
{customerorder.billingaddress3}	Billing Address 3
{customerorder.billingaddress4}	Billing Address 4
{customerorder.billingpostcode}	Billing PostCode
{customerorder.billingstate}	Billing State
{customerorder.billingcountry}	Billing Country
{customerorder.billingphone1}	Billing Phone1
{customerorder.giftcardactivationcode}	Gift Card Activation Code	Activation code for the gift card that was issued as part of the order

e-Gift cards

These fields are available when the email was generated as an e-gift card issued by EEE

Merge tag	Field	Notes
{customerorder.egiftcardfromname}	From Name	Name of customer who purchased the card, as supplied to EEE
{customerorder.egiftcardtoname}	To Name	Name of intended recipient of the card, as supplied to EEE
{customerorder.egiftcardtoemail}	To Email	E-mail address of the intended recipient
{customerorder.egiftcardmessage}	Message	Message supplied to be used with the card issue
{customerorder.egiftcardimagesource}	Image data	An image for the gift card as a Data URI (base 64)
{customerorder.egiftcardnumber}	Gift card number
{customerorder.egiftcardnumberasbarcode}	Number as Barcode	Will be rendered as a barcode image in the email
{customerorder.egiftcardpin}	Pin
{customerorder.egiftcardexpiry}	Expiry	Expiry date of card
{customerorder.egiftcardvalue}	Value	Value of card
{customerorder.egiftcardimageurl}	Image URL	URL for the gift card image

e-Receipts

Available for e-receipt emails generated by EEE

Merge tag	Field	Notes
{transaction.branchcode}	Transaction Branch Code
{transaction.branchname}	Transaction Branch Name
{transaction.date}	Transaction Date
{transaction.invoicenum}	Transaction Invoice number

Product enquiry

Available when the email was generated as a part of a customer product enquiry.

Merge tag	Field	Notes
{customerproductenquiry.productcode}	Product Code
{customerproductenquiry.productdescription}	Product Description
{customerproductenquiry.producturl}	Product URL (on website)
{customerproductenquiry.productimageurl}	Product Image URL
{customerproductenquiry.enquirydate}	Enquiry Date
{customerproductenquiry.enquiryfirstname}	Enquiry First Name
{customerproductenquiry.enquirylastname}	Enquiry Last Name

Miscellaneous

Merge tag	Field	Notes
{ccf_*}	Use the ccf_ prefix to allow Customer Communication Fields retrieved via ufn_GetCustomerCommunicationField
{eeeconfig.*}	Use the eeeconfig. prefix to allow Customer Communication Fields retrieved from Configuration
{webreferenceid}	Web Reference ID	A unique identifier of the email
{communicationid}	Communication ID	A numeric ID of the email